ZUM GLOBAL Delivery Information

 

Get all the answers to the most frequently asked questions (FAQs) regarding some of our popular categories which include electronics, mobile phones, computers, fashion, beauty products, home and kitchen and a whole lot more as well as managing your account, payment, vouchers and much, much more.

Frequently Asked Questions

 

Have you been wondering about delivery on Zum Global?

Below are Frequently asked questions about delivery for shoppers.

Placing  order

Shopping on zum global is easy! Once you have found the product you want to buy, just follow the steps below:

  • Click on add this product to your cart
  • Click on 'VIEW CART and CHECKOUT' in the pop up
  • Click on 'PROCEED TO CHECKOUT'
  • Register an account or Login into your existing account by entering your Email and password
  • Enter your shipping/billing information, ensuring your address is complete and accurate
  • Choose your preferred payment option
  • Click on 'Confirm order' to complete your order

Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us a few hours after your order placement.

Need help placing an order?
Call our Customer Order Line, +2348034011547, +2349078302449

Operating Hours: Mon-Fri, 8am-8pm; Saturday, 9am-5pm; Public Holidays, 9am-5pm.

Can I open my package before making a payment

Payment has to be made before packages are opened. Not to worry, you can always return this item within the returns timeline.

 

What is buyer protection?

We offer all our customers ultimate peace of mind. We have you covered 100% on every eligible purchase.

What is the estimated delivery time?

ZUM GLOBAL delivers products to customers all over Nigeria. Lagos 1-2, Rivers 3-7, Abuja 3-6, Benin city 3-4 days, Delta 3-5 days & other states 4-8 days

 

How much are the delivery charges?

Shipping cost

Lagos: small items =N=1000/Large items =N=2000

RIVERS: Small items =N=1,500/ Large items =N=3000

Benin city: Small items =N=1,700/ Large items =N=2700

Abuja: Small items =N=1,800/ Large items =N=3500

Delta: Small items =N=1,700/ Large items =N=3000

other states: Small items =N=2000/ Large items =N=4000

 

 

 

Are all items purchased online covered by warranty?

Products sold directly by Zum Global are purchased from authorized distributors. Some of the devices are covered under a manufacturer warranty.

We also offer a standard 7 day return policy for eligible items in case you need to make a return.

To return any items bought on zumglobal.com.ng, ensure the item is in line with the conditions in the Return Policy. All items have free insurance coverage against theft and damage during transit.

 

How will the delivery be done?

We process most of our deliveries through GIGM, DHL, COURIERPLUS,  REDSTAR Delivery Couriers. As a marketplace, our featured sellers have the option of making deliveries via other reputable couriers or delivering your order to you themselves.

 

We recommend you pre-pay to zumglobal.com.ng (via Paystack, ATM or cash deposit/transfer) for your order in order to take advantage of our Buyer Protection Program.

 

We process most of our deliveries through zumglobal.com.ng  dispatches.

 

Some deliveries may be processed through reputed couriers (there is no added cost to this).

 

What is the estimated delivery time?

Standard delivery time is 7 days however, this may vary by location and even product.

Delivery time for products are usually indicated on the product detail page.

 

You are more than welcome to make your purchases on our site from anywhere in the world, but you'll have to ensure the delivery address is within Nigeria.

 

What about warranty & hidden costs?

There are no extra taxes, hidden costs or additional dispatch charges.

The price mentioned on the website is the final price, what you see is what you pay. Our prices are all inclusive, all taxes are included with the list prices.

 

Can my order be delivered the same day I order?

Yes it can. However, this depends on the product ordered and the location for delivery. You can identify such products at checkout.

 

EMAIL SUPPORT

support@zumglobal.com.ng

PHONE SUPPORT

+2348034011547, +2349078302449