Frequently Asked Questions

Get all the answers to the most frequently asked questions (FAQs) regarding some of our popular categories which include electronics, mobile phones, computers, fashion, beauty products, home and kitchen and a whole lot more as well as managing your account, payment, vouchers and much, much more.

Order

Shopping on zum global is easy! Once you have found the product you want to buy, just follow the steps below:

  • Click on add this product to your cart
  • Click on 'VIEW CART and CHECKOUT' in the pop up
  • Click on 'PROCEED TO CHECKOUT'
  • Register an account or Login into your existing account by entering your Email and password
  • Enter your shipping/billing information, ensuring your address is complete and accurate
  • Choose your preferred payment option
  • Click on 'Confirm order' to complete your order

Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us a few hours after your order placement.

Need help placing an order?
Call our Customer Order Line, +2348034011547, +2349078302449

Operating Hours: Mon-Fri, 8am-8pm; Saturday, 9am-5pm; Public Holidays, 9am-5pm.

Can I open my package before making a payment

Payment has to be made before packages are opened. Not to worry, you can always return this item within the returns timeline.

 

What is buyer protection?

We offer all our customers ultimate peace of mind. We have you covered 100% on every eligible purchase.

What is the estimated delivery time?

ZUM GLOBAL delivers products to customers all over Nigeria. Lagos 1-2, Rivers 3-7, Abuja 3-7 & other states 4-8 days

 

EASY RETURNED POLICY

You can return all eligible item(s) within 7 days

PREPARE THE ITEM

Place the item in its original packaging, including any accessories, tags, labels or freebies. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.

 

DROP OFF THE ITEMS OR SCHEDULE A PICK UP

Return the item at our pickup stations or we can pick up from you within 1 - 3 business days. Always ensure your return slip is signed by our agents as your proof of return.

REFUND PROCESSED

Once we receive your returned item, we will inspect it and process your refund within 2 business days into your BANK account