Frequently Asked Questions
Get all the answers to the most frequently asked questions (FAQs) regarding some of our popular categories which include electronics, mobile phones, computers, fashion, beauty products, home and kitchen and a whole lot more as well as managing your account, payment, vouchers and much, much more.
Shopping on zum global is easy! Once you have found the product you want to buy, just follow the steps below:
Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us a few hours after your order placement.
Need help placing an order?
Call our Customer Order Line, +2348034011547, +2349078302449
Operating Hours: Mon-Fri, 8am-8pm; Saturday, 9am-5pm; Public Holidays, 9am-5pm.
Can I open my package before making a payment
Payment has to be made before packages are opened. Not to worry, you can always return this item within the returns timeline.
We offer all our customers ultimate peace of mind. We have you covered 100% on every eligible purchase.
ZUM GLOBAL delivers products to customers all over Nigeria. Lagos 1-2, Rivers 3-7, Abuja 3-7 & other states 4-8 days
EASY RETURNED POLICY
You can return all eligible item(s) within 7 days
PREPARE THE ITEM
Place the item in its original packaging, including any accessories, tags, labels or freebies. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.
DROP OFF THE ITEMS OR SCHEDULE A PICK UP
Return the item at our pickup stations or we can pick up from you within 1 - 3 business days. Always ensure your return slip is signed by our agents as your proof of return.
Once we receive your returned item, we will inspect it and process your refund within 2 business days into your BANK account